1. 14-Day Money-Back Guarantee
We want you to be completely satisfied with SignForce. If you purchase any paid subscription (Personal or Business, monthly or annual) and find that SignForce does not fit your needs, you are eligible for a full 100% refund within 14 days of your initial purchase date—no questions asked.
2. How to Cancel Your Subscription
You can cancel your subscription at any time without having to contact customer support or jump through hoops:
- Log in to your SignForce account at signforce.co.
- Navigate to your profile dropdown and select Account Settings / Billing (/dashboard/billing).
- Click "Manage in Customer Portal" to open the secure Paddle-hosted portal.
- Click Cancel Subscription.
Note on retention: When you cancel a subscription, your paid benefits will remain active until the end of your prepaid billing period. You will not be billed again.
3. How to Request a Refund
To claim your 14-day refund, simply send an email to [email protected] with:
- Your SignForce account email address.
- The Paddle transaction or invoice number (e.g.
txn_...orinv_...) from your email receipt.
Our team will review and process your refund within 24–48 hours. Alternatively, because Paddle is our Merchant of Record, you may also request assistance directly through paddle.net using your transaction email.
4. Processing & Settlement Time
Once issued, refunds are returned to the original payment method (Credit/Debit Card or PayPal). Processing typically takes between 3 to 10 business days depending on your financial institution.